Shipping policy

Shipping Policy

Last updated: July 20, 2026

Shipping Area

Scalecoat currently ships orders only within the contiguous 48 United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, APO/FPO addresses, or other locations outside the contiguous United States.

Shipping Method

All orders are shipped using UPS Ground. Expedited, air, international, and alternative shipping services are not currently available.

Because UPS does not deliver to standard post office boxes, customers must provide a valid physical street address. Orders submitted with a P.O. Box or an incomplete or undeliverable address may be delayed or canceled.

Order Processing

Most orders usually ship within 1–2 business days after the order is placed and payment is successfully processed.

Business days are Monday through Friday, excluding holidays. Scalecoat is closed on weekends and holidays, and orders are not processed or shipped on those days.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times are estimates and are not guaranteed. Larger orders, high-volume periods, product availability, production requirements, hazardous-material handling, weather, equipment issues, or other circumstances may require additional processing time.

Transit and Delivery Times

UPS Ground delivery times begin after the order has been picked up by UPS. Processing time is separate from carrier transit time.

All delivery dates and transit estimates provided by Scalecoat, Shopify, or UPS are estimates only and are not guaranteed. Scalecoat is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, incorrect addresses, regulatory requirements, or other circumstances outside our control.

Tracking Information

Tracking information will generally be emailed to the address provided with the order after a shipping label has been created.

Tracking activity may not appear immediately. It may take additional time for UPS to receive, scan, and update the shipment in its tracking system.

The creation of a shipping label does not necessarily mean that UPS has already taken possession of the package.

Shipping Charges

Shipping charges are calculated or displayed during checkout based on the order, destination, package size, weight, and any applicable handling or transportation requirements.

Shipping charges are non-refundable once an order has shipped, except where the shipment resulted from an error made by Scalecoat or where otherwise required by law.

Paints, Solvents, and Restricted Products

Certain Scalecoat paints, thinners, cleaners, removers, and related products may be subject to transportation or hazardous-material restrictions.

Restricted products may require UPS Ground transportation, special packaging, labeling, documentation, or separate shipment. We reserve the right to divide an order into multiple packages or cancel and refund any product that cannot lawfully or reasonably be shipped to the destination provided.

P.O. Boxes and Address Problems

Scalecoat ships exclusively by UPS Ground. UPS cannot deliver to most standard post office boxes. Customers must provide a complete and valid physical street address that is eligible for UPS delivery.

If an order is submitted with a P.O. Box, incomplete address, incorrect address, or another address that UPS cannot validate or service, we will attempt to contact the customer using the email address provided with the order.

The order may be placed on hold until a valid shipping address is provided. If the customer does not provide a valid address within 3 business days after our request, we may cancel and refund the order.

Scalecoat reserves the right to deduct or invoice the customer for actual, documented costs resulting from an address supplied incorrectly by the customer, including carrier address-correction fees, package-intercept fees, return shipping charges, and reshipment costs, except where prohibited by law.

Additional Shipping Charges

Shipping charges displayed at checkout are estimates based on the information available at the time the order is placed. Certain destinations, including remote or extended-delivery areas, may result in shipping charges that are materially higher than the amount collected at checkout.

If the amount collected at checkout is insufficient to cover the available UPS Ground service, Scalecoat may contact the customer before shipment and provide an invoice for the additional shipping cost.

The customer may either pay the additional shipping charge or cancel the affected order for a full refund. Scalecoat will not ship the order until any required additional shipping amount has been paid.

Scalecoat may also cancel and fully refund an order if UPS Ground service is unavailable, commercially unreasonable, or subject to restrictions that prevent us from shipping the order to the destination provided.

Returned or Undeliverable Packages

If a package is returned to Scalecoat because of an incorrect address, refused delivery, failed delivery attempts, or another issue outside our control, the customer may be responsible for the original shipping cost, return shipping charges, and any cost required to ship the order again.

Any refund issued for an undeliverable or refused package may exclude shipping charges and other costs incurred by Scalecoat, except where prohibited by law.

Damaged Shipments or Incorrect Items

If your order arrives damaged or you receive an incorrect item, email sales@scalecoat.com within 3 business days of delivery.

Please include your order number, a description of the issue, clear photographs of the affected product, and photographs of the shipping carton, shipping label, and packing materials.

Please retain the products, containers, shipping carton, and all packaging materials until the claim has been reviewed. Additional information may be required before a replacement, refund, store credit, or other resolution can be approved.

Lost or Missing Packages

If UPS tracking shows that a package has not moved for an unusual period or appears to have been lost in transit, contact sales@scalecoat.com so we can review the shipment and, when appropriate, contact UPS.

If tracking shows the package as delivered but you cannot locate it, please check the delivery area, nearby entrances, household members, neighbors, and any location where UPS may have safely left the package before contacting us.

Carrier investigations and claims may take additional time and are subject to UPS procedures and documentation requirements.

Contact Us

Questions regarding shipping should be sent to sales@scalecoat.com.